Responsibilities:

• Oversee Housekeeping department on a daily basis.
• Responsible for the following properties: Men’s Chapel, Center for Hope, Clegg Dormitory, Ball Dormitory, Building 3, Good Samaritan Inn, Training Center and Thrift Stores
• Develop and train custodial personnel by instructing them in the proper methods and use of materials and equipment for safe and efficient work performance.
• Develop training materials to be used to train custodial personnel.
• Follow procedures for the use of chemical cleaners and power equipment in order to prevent damage or injury.
• Coordinate with Lead Supervisors any schedule changes and arrange for replacements in cases of absences.
• Establish and educate staff and clients on cleanliness, tidiness and hygiene standards.
• Ensure compliance with safety and sanitation policies in all areas.
• Ensure that all rooms and common areas including stairways are kept clean and free of hazards.
• Advise the Facilities Director on the condition of DRM facilities by conducting regular inspections of those areas and reporting the results of the inspections with particular emphasis on needed repairs.
• Track deep cleaning check lists to insure completeness.
• Supervises the duties and tasks of laundry staff.
• Assist in special cleaning requests.
• Receives, investigates, and handles complaints regarding housekeeping service and equipment, analyzing information and evaluating results to choose the best solution and solve problems.
• Provides continuity of custodial services under emergency conditions or unique circumstances by performing custodial duties directly related to the emergency conditions or as the situation dictates.
• Ensure that custodial personnel have the equipment and supplies necessary to perform custodial services by issuing supplies as needed and submitting requests for replacement items to the Purchasing Agent.
• Identify the developmental needs of custodial personnel and coach, mentor, or otherwise help clients improve their knowledge or skills.
• Ensure that administrative records and reports regarding custodial personnel are accurate and current by reviewing employee time cards and monitoring employee absences.
• Motivate team members and resolve any issues that occur on the job.
• Make recommendations to improve service and ensure more efficient operation.
• Provides a high level of customer service at all times; remains professional.
• Other duties as assigned by manager or other management.
• Attend Staff meetings.
• Keep phone, radio, email and text communications responsive